Edwards Federal Credit Union in 10 South Muroc Drive

Customer Reviews about Edwards Federal Credit Union:

• ★ ★ ★ ★ ★
  Always friendly and helpful.
  By Lisa Keeling, September 14, 2017
• ★ ☆ ☆ ☆ ☆
  For some unknown reason EFCU decided to change account numbers without prior notification. All of a sudden, after over 25 years of being a member, I was starting to see rejected auto payments. I called them and they said, "Oh, all of your account numbers have changed. You'll have to change all your auto payments to your new account number and will need to order all new checks". I signed up to have everything delivered paperless. I never did receive notification on-line and I certainly didn't receive notification via post. I changed all my auto payments and called this strike one for EFCU. A few weeks later, I ran into another issue with a rejected auto payment so I tried to call EFCU over 1 hour before their closing time. I literally listened to a ringing phone for over an hour. No one ever answered. Luckily, the company that had my auto payment rejected was very understanding, but I still had to pay a $7 rejected payment fee. Thanks a lot EFCU. I have multiple accounts with EFCU and everything I do is on-line. EFCU should have put a pop up banner on our on-line account that notified us of the pending account number changes. They sure were quick to let us know that they were going to start charging fees (that later was not implemented). So, why not let us know that our account numbers were going to change????? SO FRUSTRATED. And then you won't answer the phone??? What's happening to our Credit Union? Strike two EFCU. Beginning the search for a New CU in the event of strike three. UPDATE: Strike three today EFCU. You are "Outta here". Today, I found out that they rejected my husband's direct deposit. With mine coming this week I physically went into the Edwards Branch. The teller proceeded to tell me that they didn't change my account number despite me showing her evidence from my husband's employer that they did. She finally went in the back to find out what "I was doing wrong". I haven't changed anything in 26 years. I know I didn't do anything wrong. She finally came back out from the back and told me that my deposit will not be rejected. No explanation, no apology, no we are so sorry for the inconvenience Ma'am. NOTHING. FINE. Moving my accounts elsewhere.
  By Cathi Cleveland, March 04, 2017

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About Edwards Federal Credit Union in Edwards Air Force Base